Return Eligibility

Return or replacement requests may be considered in the following situations:

• The product received is damaged.
• The product received is defective.
• The wrong product was delivered.
• The product received is significantly different from the order details.

All requests are subject to verification and approval by our customer support team.

Return Request Period

Customers should contact us within 48 hours of receiving the order to report damaged, defective or incorrect products.

Please include your order number, clear photographs of the product and a description of the issue when submitting your request.

Conditions for Returns

To be eligible for a return or replacement, the product should generally meet the following conditions:

• The product must be unused and unwashed.
• Original tags, packaging and accessories should be retained.
• The product should not have stains, damage or signs of use caused after delivery.
• Proof of purchase or order details must be provided.

Non-Returnable Products

The following products may not be eligible for return or exchange, except where required by applicable law or where the product is damaged, defective or incorrectly supplied:

• Used or washed products.
• Products damaged after delivery due to improper handling.
• Customized or specially made products.
• Products returned without prior approval.

How to Request a Return

To request a return or replacement, please follow these steps:

• Contact us using the phone number or email provided below.
• Share your order number and registered contact details.
• Explain the reason for the return request.
• Attach clear photographs showing the issue.
• Wait for confirmation and instructions from our team before sending the product back.

Refund Policy

Once a returned product is received and inspected, we will inform you whether your refund request has been approved or rejected.

Approved refunds will generally be processed through the original payment method wherever possible. The time taken for the amount to reflect in your account may depend on your bank or payment service provider.

Refund Processing Time

After approval, refund processing will be initiated by our team. The actual credit timeline may vary depending on the payment gateway, bank and payment method.

Customers will be informed if additional information is required to complete the refund.

Shipping Charges

Original shipping charges and return shipping charges will be handled according to the reason for the return and the applicable order policy.

Where a return is approved because of an incorrect, damaged or defective product supplied by us, the applicable return shipping arrangements will be communicated by our support team.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible with your order details. Cancellation requests are subject to the order’s processing and shipping status.

If an order has already been dispatched, cancellation may no longer be possible and the applicable return policy may apply.

Product Colour & Appearance

Saree colours and appearance may vary slightly due to photography, lighting and individual screen settings. Such minor variations alone may not qualify for a return or refund.

This does not affect your rights where a product is materially different from its description or is defective.